Orders and Returns
Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receipt of the goods with the exception of cameras, edible items and personalised products. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
We pride ourselves on offering high quality products and first class customer service. When you receive your order, we want you to be 100% satisfied and nothing less! Therefore, we offer a 100% money-back guarantee on all of our products except cameras, edible items and personalised products. Please note that cameras, edible items and personalised products are non-returnable and exchanges or refunds will not be authorised on these type of items unless faulty or damaged.
If for any reason you are not completely satisfied with your purchase, please complete the form below in full if you require a refund or exchange, so we can authorise your return.
Please note that all returns must be authorised and sent back to us within 7 working days of receipt of the goods for a refund or exchange, unused, in original packaging and in a resellable condition.
We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as we will not accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the required period.
It is your responsibility for the cost of returning the goods (unless goods are faulty or damaged in which case we may decide to collect using our courier). Please allow up to 14 working days for your refund to be processed once we've received your goods.
Please complete the returns form below: