Terms & Conditions

Copyright and Trademark Notices
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Chloe Beck Ltd or its content suppliers and protected by United Kingdom and International Copyright laws.

Chloe Beck Ltd is a company registered in England and Wales. Company No. 5915134.

Registered office:
The New Barn,
Mill Lane,
Eastry,
Sandwich,
Kent, CT13 0JW

VAT No. 890 2037 34

Please Note
We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun. Hopefully we've accomplished that - and would ask that you let us know if you'd like to see improvements or changes that would make it even easier for you to find the information and products you need and want.

All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don't agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the ChloeBeck.co.uk web site means that you accept those changes.

THANKS AGAIN FOR VISITING!

Liability
In no event (except for death and personal injury arising from our negligence) shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage.

Your statutory rights in relation to any goods or services purchased through the Site are not affected.

Links To Other Sites
We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a ChloeBeck.co.uk-operated site or have moved to another site. ChloeBeck.co.uk is not responsible for the content or practices of third party sites that may be linked to our site. When ChloeBeck.co.uk provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that ChloeBeck.co.uk is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any ChloeBeck.co.uk site or endorsement, sponsorship or support of ChloeBeck.co.uk, including its respective employees, agents or directors.

Product Descriptions
Chloe Beck Ltd attempt to be as accurate as possible. However, Chloe Beck Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Chloe Beck Ltd is not as described, your sole remedy is to return it in an unused condition and in original packaging.

Delivery and Price of Products
Orders to UK mainland are despatched on a 24hr service usually within 7 business days from the date of order. Orders being delivered to outside the UK mainland are despatched on a 48hr service.

We are not responsible for late delivery that is not in our control. We cannot be responsible for customers who input the incorrect delivery address when placing an order. Delivery will be to the address given by the customer.

Our courier will attempt to deliver your order on two (2) separate occasions usually between 9am and 5pm. If you are not available to receive and sign for your order on either occasion, your parcel will be taken to your local post office collection depot. The courier will post a delivery card advising you that delivery was unsuccessful. If you do not collect your parcel from your local collection point within 21 days, it will be returned to us. Please note that in this case, you will have to pay the return charge (same as your delivery charge) per parcel that is returned to us, plus the appropriate delivery fee for the items to be re-delivered. This also applies to all dropshipping services.

IMPORTANT:
We advise against confectionery, candle and other perishable deliveries in the summer months when temperatures are high. We have no control over temperatures during deliveries and so we cannot accept responsibility for any deliveries that have been heat damaged.

Enhanced Compensation
Every time we despatch your order, it comes with inclusive compensation cover for loss or damage of up to £150 per consignment. For your added protection, you can also take out enhanced compensation cover for loss or damage on individual consignments. It's the ideal complement to our inclusive compensation. Once your order have been despatched from our warehouse, Chloe Beck Ltd cannot make a claim with the courier or be held responsible for replacing an order that is more than £150 unless fully insured. It is your responsibility to insure your order if it is over £150 in value. To view our levels of enhanced compensation, please click here.

Please Note: We will request a signature for proof of delivery on all orders.

Dropshipping Service
Chloe Beck can deliver items directly to your customer and we do not charge any extra fee for offering this service. However, you are responsible for the delivery cost for each order dropshipped to your customers at the going delivery rate at time of ordering. You are also responsible for non-deliveries and returned items as mentioned above in section "Delivery and Price of Products".

All orders that are dropshipped will be sent in plain packaging without documentation. At the time you place your order, the VAT invoice will be emailed directly to your email address held in our database for your records.

Value Added Tax (VAT)
Prices displayed on goods exclude VAT (where applicable) at the standard rate of 15%.

Payment
Payment can be made by credit/debit card online, or by cheque. Orders placed by cheque will be despatched immediately once the cheque has cleared. Cheques will normally take between 3-5 working days to clear.

You may also order by telephone from 9:00am to 5:00pm Monday to Friday, by calling 0845 272 2370. Please make sure you have the product code(s) available and the exact quantities, along with your delivery address and payment details.

By placing your order by telephone, you agree that you have read, understand and fully agree to these terms and conditions.

Order Cancellations
You have the right to cancel your order provided that the item(s) have not been despatched.

All cancellations will incur a 5% cancellation and administration fee. We will NOT accept any cancellations once the goods have been despatched.

Once goods have been despatched, ALL sales are final and non-returnable and non-refundable.

Claims for Loss or Damage & Discrepancies
Any claims for loss or damage to a parcel or it's contents including discrepancies must be reported to Chloe Beck Ltd by phone or in writing within 24hrs from receipt of goods.

Loss, damages or discrepancies for each order that is dropshipped must be reported within 3 working days.

Any claims made outside of these time frames will become void and invalid.

All damaged items MUST be returned to Chloe Beck Ltd, before replacements can be sent out. We may ask you to return the damaged goods for inspection, therefore you will be credited for the return postage or alternatively, we will have the items collected from you by our courier.

ALL returns must be authorised by Chloe Beck Ltd. We reserve the right to reject any returns that are not authorised and do not meet these conditions.

Your Account
By using this site, you are responsible for maintaining the confidentiality of your account username and password. You agree to accept responsibility for all activities that occur under your account username and password. Chloe Beck Ltd reserves the right to refuse service, terminate accounts, remove or cancel orders at their sole discretion.

Electronic Communications
By visiting ChloeBeck.co.uk or sending an email to us, you are communicating with us electronically. Therefore, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Revisions to these Terms and Conditions
We reserve the right to change these terms and conditions at anytime. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.

Jurisdiction and Other Points to Consider
If you use our site from locations outside of the UK, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of England and Wales. Any action you, any third party or we, bring to enforce these Terms, or in connection with any matters related to this Web Site, shall be brought only in the courts of England and Wales and you expressly consent to the jurisdiction of said courts.

To the extent you have in any manner violated or threatened to violate ChloeBeck.co.uk and/or its affiliates' intellectual property rights, ChloeBeck.co.uk and/or its affiliates may seek injunctive or other appropriate relief in any court in the UK, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Kent, UK. Any costs and fees other than solicitor fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Kent, UK. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

ChloeBeck.co.uk may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.