• General
• Copyright and Trademark Notices
• Links To Other Sites
• Product Descriptions
• Delivery and Price of Products
• Payment
• Our Returns and Refund Policy
• Ordering Personalised Items
• Claims for Loss or Damage & Discrepancies
• Other Points to Consider

 

General

This site is owned and operated by Chloe Beck Ltd, ("we" or "us"). Chloe Beck Ltd is a company registered in England and Wales.
Company No. 5915134.

Registered office:
The New Barn,
Mill Lane,
Eastry,
Sandwich,
Kent, CT13 0JW

VAT No. 890 2037 34

We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun. Hopefully we've accomplished that - and would ask that you let us know if you'd like to see improvements or changes that would make it even easier for you to find the information and products you need and want. We reserve the right to make any modifications that we deem necessary at any time.

Your statutory rights in relation to any goods or services purchased through the site are not affected. For more information please visit Consumer Direct at www.consumerdirect.gov.uk.

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Copyright and Trademark Notices

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Chloe Beck Ltd or its content suppliers and protected by United Kingdom and International Copyright laws.

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Links To Other Sites

We may provide links to other web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information. We do not vet these websites and do not have any control over their content. Chloe Beck Ltd cannot accept any liability in respect of the use of these websites.

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Product Descriptions

We attempt to be as accurate as possible and all items have been fairly described. Please note that product dimensions given are approximate only. With regards to colours, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the item received. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

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Delivery and Price of Products

Most products are despatched on a 24hr service by our courier usually within 1-3 business days from the date of order but can take up to 7 working days depending on stock availability. Personalised products are normally despatched from our warehouse within 5-14 business days from the date of order. We cannot be held responsible for delayed deliveries due to adverse weather conditions, industrial action/postal strikes, customers who input the incorrect delivery address when placing an order or any other incident that is not in our control. Delivery will be to the address given by the customer. All deliveries will require a signature.

Please note that delivery charges may vary according to goods purchased or type of delivery service (eg. express or overseas) required. It is possible that customs may impose additional import duties and charges to orders outside of the UK. Unfortunately, this is outside our control and as such you, the customer, will be responsible for any such charges. We are not responsible for these additional charges.

Our courier will attempt to deliver your parcel on two (2) separate occasions. If you are not available to receive and sign for your order on either occasion, your parcel will be taken to your local post office collection depot. The courier will post a delivery card through your letter box advising you that delivery was unsuccessful. If you do not collect your parcel from your local collection point within 21 days, it will be returned to us. Please note that in this case, you will have to pay an additional charge of £4.95 per parcel that is returned to us, plus the standard delivery fee for the items to be re-delivered to you.

Please note that we are unable to deliver to any PO Box address or BFPO address.

The price of each product is clearly stated on our site. Prices displayed on goods are inclusive of VAT where applicable.

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Payment

Payment can be made by credit/debit card online, using the various cards shown on our web site. Payment will be debited from your account immediately after you place your order as all online orders are processed automatically by our payment processor.

We do not accept any orders over the telephone. All orders have to be placed online.

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Our Returns and Refund Policy

Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receipt of the goods with the exception of cameras, edible items and personalised products. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

We pride ourselves on offering high quality products and first class customer service. When you receive your order, we want you to be 100% satisfied and nothing less! Therefore, we offer a 100% money-back guarantee on all of our products except cameras, edible items and personalised products. Please note that cameras, edible items and personalised products are non-returnable and exchanges or refunds will not be authorised on these type of items unless faulty or damaged.

If for any reason you are not completely satisfied with your purchase, please call our customer care team on 0845 373 2703, within 7 working days of receipt of the goods if you require a refund or 28 days of receipt of goods for an exchange, so we can authorise your return.

Please note that all returns must be authorised and sent back to us within 7 days of receipt of the goods for a refund or 28 days of receipt of the goods for an exchange, unused, in original packaging and in a resellable condition.

When returning your items, please make sure to include the original invoice otherwise your returns procedure may be delayed. We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as we will not accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the required period.

It is your responsibility for the cost of returning the goods (unless goods are faulty or damaged in which case we will collect by our courier). Please allow up to 7 working days for your refund to be processed once we've received your goods.

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Ordering Personalised Items

We will print your personalised items exactly as you enter them when you place your order. It is not the responsibility of Chloe Beck Ltd to correct spellings, add punctuation or insert capital letters. Please ensure that you enter any text as you wish it to appear on your personalised item. Please note that we are unable to accept any cancellations on personalised items. All orders for personalised items are final.

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Claims for Loss or Damage & Discrepancies

Any claims for loss or damage to a parcel or it's contents including discrepancies must be reported to us by phone within 3 business days from receipt of goods. We will collect the damaged goods to inspect before replacements are despatched.

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Other Points to Consider

These terms and conditions do not affect your legal rights.

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