Ordering & Delivery

It is easy to order online?

We have carefully designed our web site to make ordering extremely easy. All you need to do click on the "Add to Bag" button for the item you wish to purchase and it will add that item to your shopping bag. You can then either click on the "Continue Shopping" button if you wish to add more items to your shopping bag, or simply click on the "Check Out" button to pay with your credit/debit card.

Can I place a telephone order?

Sorry, but we do not take any orders over the telephone. All orders have to be placed online.

I may need to ask you a question?

We love to help and we'll do our best to help you. If you need to ask us a question, then you can call us on 0845 373 2703 if you would prefer to speak to a member of the team in person. Alternatively, you can use our convenient online contact form.

Will I get an order confirmation?

Yes! As soon as your order has been processed successfully, you will receive an order confirmation by email.

Can I track my order?

Once you have placed your order, you will be able to track the status of your order from initial processing through to despatch. Once your items have been despatched from our warehouse and in the hands of our courier, you will be emailed a unique parcel tracking number so you can check the delivery status.

Can I change or cancel my order?

Once you have placed and submitted your order online and it is in our system, we are unable to make any changes. If you wish to cancel your order, please call our customer care team on 0845 373 2703 as soon as possible. Please read our terms & conditions of ordering for full details.

How much is delivery?

To view our current delivery costs, please click here.

Do you deliver overseas?

Yes we do. A full list of the countries that we deliver to, can be viewed by clicking here.

When will my order be despatched?

Your order will usually be despatched from our warehouse within 1-3 working days from the day that you placed your order but can take up to 7 working days depending on stock availability. But as a rule, 99% of orders are despatched within 1-3 working days. Personalised items normally take between 5-14 working days depending on the item that is being personalised. If you have any questions or would like to discuss any situation regarding the ordering or delivery of your products, then please do not hesitate to contact our customer care team on 0845 373 2703.

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Product Returns Policy

What is your refund policy?

We pride ourselves on offering high quality products and first class customer service. When you receive your order, we want you to be 100% satisfied and nothing less! If for any reason you are not completely satisfied with your purchase, please call our customer care team on 0845 373 2703 within 7 days from receipt of the goods, so we can authorise your return. You will be issued with a RAN (Returns Authorisation Number). Items sent back to us that are not authorised or are outside our terms and conditions will not be accepted. Please read our terms & conditions for full details. You can complete our online returns form here: Returns Form

What is your exchange policy?

If for any reason you wish to return your items for an exchange, please call our customer care team on 0845 373 2703 within 28 days from receipt of the goods, so we can authorise your return for an exchange. You will be issued with a RAN (Returns Authorisation Number). Items sent back to us that are not authorised or are outside our terms and conditions will not be accepted. Please read our terms & conditions for full details. You can complete our online returns form here: Returns Form

Which items are not returnable?

The following items are non-returnable and non-refundable; cameras, edible items and personalised products.

What if my items are damaged?

Our warehouse staff are very experienced in packing to eliminate any damages whilst in transit. On receipt of your order, please inspect all items carefully and any damages must be reported to Chloe Beck by phone within 3 business days from receipt of goods. We may ask you to photograph the damaged items and then email the photo to us so we can show this to our courier for proof to make a claim. Alternatively, we will have the items collected from you by our courier for inspection before we send out replacements.

What if some items are missing?

All orders are packed and checked by 2 (two) members of our packing staff and then signed off once completed. Therefore, we very rarely make errors with orders that are despatched to our customers as we know it would be disappointing to receive an incorrect order. If for any reason, you do have a discrepancy with your order, please contact a member of our customer care team on 0845 373 2703 within 3 business days from receipt of goods so we can investigate.

When will my refund be issued?

Once we are in receipt of the goods that you have returned to us and they have been inspected and signed off by our warehouse manager, your refund will be processed by our accounts team within 7 working days.

When will my exchange be processed?

Once you have returned your items to us to be exchanged, this process will usually take 1-3 working days from receipt of goods. Therefore, once we receive the items back to our warehouse and they have been signed off by our warehouse manager, we will aim to despatch your new items within 1-3 working days.

Will I be charged a re-stocking fee?

No! We do not charge a re-stocking fee for items that are returned for an exchange.

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FAQs

Can I buy samples?

Yes, you can purchase just one of a particular item as a sample before you make your main purchase with the exception of personalised items or items that are sold as sets or packs. Most of our items do not carry a minimum order quantity, enabling you to purchase just 1 (one).

Do you publish a brochure?

No, sorry! As we are regularly updating our product line with new and exciting items, a printed brochure would become out of date very quickly. The best place to view our full product line is on our website or you can visit our shop in Kent.

What occasions do you cover?

We supply high quality favours and party gifts for every type of special event imaginable such as, weddings, babies, anniversaries, birthdays, christenings & communions, engagements, corporate events, hen & stag parties and lots more. No matter what type of event you are planning, we are sure to have the perfect favour to suit your special occasion.

Do you have a shop I can visit?

Yes, please click here to view our shop details and where to find us.

Who do I contact for press enquiries?

All press enquiries should be sent to pr@chloebeck.co.uk which will then be passed on to our PR director if suitable.

Can I pitch my products to Chloe Beck?

We do welcome enquiries from suppliers. Please make initial contact by emailing our buying team at buyers@chloebeck.co.uk with your product and contact details. Our team will then assess if your product(s) is something we wish to pursue and we will then either arrange to see samples or arrange a meeting. Please do NOT send us samples unless we have asked to see them.

Can I read your customer comments?

Of course! You can read what our customers are saying about us by clicking on this customer comments link.

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Online Security & Privacy

Is it safe to order online?

Absolutely! This is by far the easiest, fastest and most secure way to place your order. Chloe Beck use the latest, industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Our site is 100% secure and all of your personal information is completely safe.

Are my details kept confidential?

Definitely. We treat personal data very seriously and will never share your information to any unauthorised third party.

Can I read your privacy policy?

You can click here to read our privacy policy.

Can I read your terms & conditions?

You can click here to read our terms & conditions.

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